Refund Policy

1. Overview

At Pixelift, we strive to provide high-quality AI image processing services. We understand that sometimes things don't work out as expected, and we want to ensure you have a fair experience.

This Refund Policy sets out when we refund money for subscription plans and credit purchases. This version applies to purchases made from its effective date shown at the top of the page. Earlier purchases are governed by the version you accepted when you bought.

2. When We Refund

You are entitled to a refund in these cases:

• A duplicate charge, meaning you were charged twice for the same purchase
• An unauthorized charge that you did not make
• Through our fault we cannot provide the service you paid for, and returning credits or rerunning the job does not fix it
• We accept a complaint that the service does not conform to the contract, and the law provides for a refund of the price in that case

3. When No Refund Is Given

We do not refund money in these situations:

• Purchased credits, including credits you have not used. The credits are yours and stay on your account
• A paid subscription period, including annual plans, also after you cancel during the period
• The job was completed as described for the tool
• Violation of our Terms of Service

4. Subscription Refunds

Cancellation: You can cancel your subscription at any time from your account. Cancelling stops future payments, and the subscription stays active until the end of the paid period. On an annual plan we keep adding each month's credits until the end of the paid year.

Refunds: Paid subscription periods, including annual plans, are non-refundable, even if the credits have not been used.

Prorated Refunds: Prorated refunds are not available. Upon cancellation, you retain access until the end of your billing period.

5. One-Time Credit Purchases

For one-time credit package purchases:

Unused Credits: Purchased credits are non-refundable, even if they have not been used. They stay on your account for you to use.

Validity: Credits do not expire over time, whether they come from a pack or a subscription, and they stay on your account after you cancel a subscription. They are forfeited only if you delete your account.

6. How to Request a Refund

To request a refund in the cases listed in section 2, follow these steps:

1. Send an email to refunds@pixelift.pl with the subject "Refund Request"
2. Include your registered email address and order details
3. Describe the reason for your refund request
4. Allow up to 5 business days for our team to review your request

Approved refunds are typically processed within 5-10 business days and will be returned to your original payment method.

7. Failed Jobs and Outages

We also protect your credits when something goes wrong on our side:

Failed Jobs: If a job fails with a technical error on our side or at the AI model provider, the credits reserved for it return to your account automatically, with no request needed.

Billing Errors: Unauthorized or duplicate charges are refunded promptly upon verification.

8. Right of Withdrawal in the EU

As a rule, a consumer has 14 days to withdraw from a distance contract without giving a reason.

Credits are digital content not supplied on a tangible medium. Before paying at checkout you expressly consent to their delivery before the 14-day period ends and acknowledge that you lose the right of withdrawal. The right of withdrawal therefore ends the moment the credits are added to your account, for the whole purchase, including unused credits. For subscriptions this applies to each paid period. The legal basis is Art. 16(m) of Directive 2011/83/EU and Art. 38(1)(13) of the Polish Consumer Rights Act.

Purchases made before this version took effect are governed by the version of the consent and of this policy that you accepted at the time of purchase.

This policy does not exclude or limit any rights you have under mandatory law, in particular the right to complain if digital content or a digital service does not conform to the contract.

9. Contact Us

If you have questions about this Refund Policy or need assistance, please contact us:

• Refund Requests: refunds@pixelift.pl
• General Support: support@pixelift.pl
• Website: pixelift.pl