Question 1

What is Pixelift?

Accepted Answer

Pixelift is an AI-powered image editing platform that offers professional tools for image upscaling, background removal, colorization, restoration, and more. Each tool runs on an AI model chosen for that specific job.

Question 2

How does AI image processing work?

Accepted Answer

Our AI models analyze your images using deep learning neural networks trained on millions of images. They understand image content, context, and details to make intelligent enhancements rather than simple pixel manipulation.

Question 3

What image formats are supported?

Accepted Answer

We support PNG, JPG, JPEG, WEBP, HEIC, and BMP formats. Maximum file size is 10MB for free users, with higher limits for premium subscribers.

Question 4

What is the maximum file size?

Accepted Answer

Free users can upload images up to 10MB. Premium users have higher limits. For best results with upscaling, we recommend images at least 500x500 pixels.

Question 5

Is Pixelift free to use?

Accepted Answer

Each tool costs 1-3 credits per use. Credit packs start at $8.99 (one-time, no subscription) and credits never expire.

Question 6

What are credits and how do they work?

Accepted Answer

Credits are our payment system. Each AI processing task costs 1-3 credits depending on complexity. Credits never expire and can be purchased in one-time packs (from $8.99) or through subscriptions.

Question 7

Do you offer refunds?

Accepted Answer

Due to the high cost of AI processing, we don't offer refunds on credits. We recommend trying our free credits first to ensure the tools meet your needs before purchasing.

Question 8

How good is the image quality?

Accepted Answer

Our AI models produce professional-grade results. Upscaling maintains sharp details even at 8x, background removal handles complex edges like hair, and colorization produces natural, realistic colors.

Question 9

How long does processing take?

Accepted Answer

Most operations complete in 5-20 seconds depending on the tool and image size. Upscaling to 8x may take up to 30 seconds for large images.

Question 10

Is there an API available?

Accepted Answer

Yes! We offer a REST API for developers and businesses. API documentation is available in your dashboard. Enterprise customers can request custom API limits and dedicated support.

Question 11

Is my data private and secure?

Accepted Answer

Yes. All images are encrypted during transfer (HTTPS/TLS) and automatically deleted from our servers within 24 hours. We never share your data with third parties and are fully GDPR compliant.

Question 12

How do I delete my account?

Accepted Answer

You can delete your account from Settings > Account > Delete Account. This will permanently remove all your data, including processing history. Unused credits will be forfeited.

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